Legal Documentation

Last Updated: January 1, 2026

1. Data Controller

NebulonCoreSystems, located at Calle Licenciado Poza, 22, Piso 2A — 48008, Bilbao, Bizkaia, España, is the data controller responsible for the processing of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data.

2. Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Full name, username or similar identifier.
• Contact Data: Email address, telephone numbers, and postal address.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of a contract to which you are a party (Article 6(1)(b) GDPR).
• Legitimate Interests: Processing necessary for our legitimate interests, provided such interests are not overridden by your rights (Article 6(1)(f) GDPR).
• Consent: Where you have given consent for specific processing purposes (Article 6(1)(a) GDPR).
• Legal Obligation: Processing necessary for compliance with a legal obligation to which we are subject (Article 6(1)(c) GDPR).

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The criteria used to determine retention periods include: the nature and sensitivity of the data, potential risk of harm from unauthorized use, the purposes for which we process the data, and applicable legal requirements.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data (Article 15 GDPR).
• Right to Rectification: Request correction of inaccurate personal data (Article 16 GDPR).
• Right to Erasure: Request deletion of your personal data (Article 17 GDPR).
• Right to Restriction: Request restriction of processing (Article 18 GDPR).
• Right to Data Portability: Receive your personal data in a structured, commonly used format (Article 20 GDPR).
• Right to Object: Object to processing based on legitimate interests (Article 21 GDPR).
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data (Article 7(3) GDPR).

6. Data Security

NebulonCoreSystems implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, regular security assessments, and employee training programs to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data receives an adequate level of protection.

8. Contact Us

To exercise any of your rights or to make inquiries about this Privacy Policy, please contact our Data Protection Officer at: [email protected] or write to us at Calle Licenciado Poza, 22, Piso 2A — 48008, Bilbao, Bizkaia, España.

Last Updated: January 1, 2026

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

2. How NebulonCoreSystems Uses Cookies

We use cookies for the following purposes:

• Strictly Necessary Cookies: Essential for the operation of our website. These cookies enable core functionality such as security, network management, and account access.
• Functional Cookies: Used to recognize you when you return to our website, enabling us to personalize content and remember your preferences.
• Analytics Cookies: Allow us to count visits and traffic sources to measure and improve site performance.

3. Managing Cookies

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. Most web browsers allow you to manage cookies through their settings preferences.

4. Third-Party Cookies

We may use third-party services that set cookies on your device. These include analytics providers (such as Google Analytics) which help us understand how visitors interact with our website. We have no control over third-party cookies and recommend reviewing their respective privacy policies.

5. Consent

In compliance with the ePrivacy Directive and GDPR, we request your consent before setting non-essential cookies. You can withdraw your consent at any time by adjusting your cookie preferences or contacting us at [email protected].

Last Updated: January 1, 2026

1. Scope

This Refund Policy applies to all services provided by NebulonCoreSystems, located at Calle Licenciado Poza, 22, Piso 2A — 48008, Bilbao, Bizkaia, España, including web development, platform engineering, and consultancy services.

2. Cancellation by Client

Clients may request cancellation of services under the following conditions:

• Before Project Commencement: Full refund of any advance payments made.
• During Project Execution: Refund calculated based on work completed versus total project scope. Payment for completed milestones is non-refundable.
• After Project Completion: No refunds available for completed deliverables that have been accepted and deployed.

3. Cancellation by NebulonCoreSystems

We reserve the right to cancel services if:

• The client breaches the Terms of Service.
• Payment is not received within agreed terms.
• The project requirements become technically unfeasible.

In such cases, we will provide a prorated refund for services not yet delivered.

4. Refund Process

To request a refund, contact us at [email protected] with your project details and reason for the refund request. We will respond within 5 business days. Approved refunds will be processed within 14 business days to the original payment method.

5. Exceptions

No refunds will be issued for:

• Third-party licenses or subscriptions purchased on behalf of the client.
• Work completed and approved through the project milestone approval process.
• Services rendered under custom negotiated agreements.

6. Governing Law

This Refund Policy is governed by Spanish law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bilbao, Bizkaia, España.

Last Updated: January 1, 2026

1. Agreement to Terms

By accessing or using the services of NebulonCoreSystems, located at Calle Licenciado Poza, 22, Piso 2A — 48008, Bilbao, Bizkaia, España ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use our services.

2. Services

NebulonCoreSystems provides enterprise-level web platform engineering, frontend development, security consulting, cloud infrastructure, and related digital transformation services. The specific scope, deliverables, timeline, and pricing for each engagement will be defined in a separate Statement of Work ("SOW") or service agreement.

3. Client Obligations

Clients agree to:

• Provide accurate and complete information necessary for service delivery.
• Respond to requests for feedback, approvals, or information within agreed timeframes.
• Ensure they have the necessary rights and permissions for any content or materials provided to us.
• Make payments in accordance with the agreed payment schedule.

4. Intellectual Property

Upon full payment, all deliverables created specifically for the client under a SOW become the exclusive property of the client. NebulonCoreSystems retains ownership of pre-existing intellectual property, frameworks, tools, and methodologies used in service delivery, and grants the client a perpetual, non-exclusive license to use such components as integrated in the deliverables.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives termination of the agreement for a period of five (5) years.

6. Limitation of Liability

To the maximum extent permitted by applicable law, NebulonCoreSystems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from: (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use, or alteration of your transmissions or content.

7. Indemnification

You agree to defend, indemnify, and hold harmless NebulonCoreSystems, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from: (a) your use of the services; (b) your violation of these Terms; or (c) your violation of any third-party right.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions. Any legal proceedings must be brought exclusively in the courts located in Bilbao, Bizkaia, España.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website. Your continued use of the services after any such changes constitutes your acceptance of the new Terms.

10. Contact Information

For questions about these Terms of Service, please contact: [email protected] or write to NebulonCoreSystems, Calle Licenciado Poza, 22, Piso 2A — 48008, Bilbao, Bizkaia, España.